EXCHANGES & RETURNS POLICY

TO MAKE A RETURN OR EXCHANGE:

THANK YOU FOR SHOPPING AT STAYING ALIVE SURVIVAL.  YOUR SAFETY MATTERS TO US AND WE WANT YOU TO BE 100% SATISFIED WITH YOUR ORDER; YOU MAY RETURN IT WITHIN 30 DAYS OF PURCHASE FOR A FULL REFUND. IF AFTER 30 DAYS UNFORTUNATELY WE CANNOT OFFER A REFUND OR EXCHANGE.

STAYING ALIVE SURVIVAL WILL PAY THE RETURN SHIPPING COSTS IF THE RETURN IS A DEFECTIVE ITEM AND STAYING ALIVE SURVIVAL WILL SEND YOU A REPLACEMENT PRODUCT AT NO CHARGE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. YOU SHOULD EXPECT TO RECEIVE YOUR REFUND WITHIN 30-DAYS OF RECEIVED RETURN TO US.  WE ALWAYS STRIVE TO GET YOUR REFUND BACK TO YOU SOONER THAN THE 30-DAYS. ONCE RETURN IS PROCESSED, AND THE TIME IT TAKES YOUR BANK TO PROCESS OUR REFUND REQUEST THIS CAN TAKE UP TO 5-10 DAYS.

ONCE YOUR RETURN IS RECEIVED BY STAYING ALIVE SURVIVAL, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. IF YOUR RETURN IS GRANTED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 30 DAYS.

EXCHANGES:

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED.  IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM.

SHIPPING:

STAYING ALIVE SURVIVAL SHIPS TO US ADDRESSES ONLY (NO PO BOXES OR INTERNATIONAL ORDERS)
WHEN YOU PLACE AN ORDER, WE WILL ESTIMATE SHIPPING AND DELIVERY DATES FOR YOU BASED ON THE AVAILABILITY OF YOUR ITEMS AND THE SHIPPING OPTIONS YOU CHOOSE. DEPENDING ON THE SHIPPING PROVIDER, YOU CHOOSE.  YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

PLEASE ALSO NOTE THAT THE SHIPPING RATES FOR MANY ITEMS WE SELL ARE WEIGHT-BASED. THE WEIGHT OF ANY SUCH ITEM CAN BE FOUND ON ITS DETAIL PAGE.

SABRE RED RETURNS:

ALL SALE ITEMS ARE FINAL SALE AND NO RETURNS WILL BE ISSUED FOR THESE ITEMS. EXCHANGE FOR DEFECTIVE PRODUCTS WILL BE APPROVED.

PLEASE NOTE THAT WE HAVE A 30-DAY RETURN POLICY. WHEN USING OUR RETURN SERVICE, YOU WILL BE REFUNDED IN THE EVENT OF THEFT OR LOSS DURING DELIVERY TO OUR WAREHOUSE. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT ARE SHIPPED AFTER THE 30-DAY GRACE PERIOD HAS EXPIRED OR ITEMS WHICH ARE NOT IN ORIGINAL CONDITION WITH ORIGINAL TAGS ATTACHED.

ALL ORIGINAL TAGS MUST BE FULLY ATTACHED TO RETURNED ITEMS. ALL ITEMS SHOULD BE RETURNED IN THEIR ORIGINAL, UNDAMAGED PACKAGING. WE DO NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN WORN, ALTERED, WASHED, OR DAMAGED IN ANY WAY.

REFUNDS MAY ONLY BE ISSUED IN THE SAME FORM AS WAS UTILIZED FOR PAYMENT. PLEASE NOTE THAT WE DO NOT REFUND ORIGINAL OR RETURN SHIPPING CHARGES. WE RECOMMEND THAT YOU USE A SHIPPER, SUCH AS USPS PRIORITY MAIL, UPS OR FEDERAL EXPRESS, WHICH ALLOWS YOU TO TRACK YOUR PACKAGE. WE ARE UNABLE TO ACCEPT A RETURN COD. PLEASE NOTE THAT IT MAY TAKE UP TO TEN BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED ONCE RECEIVED.

RETURNS PROCEDURE:

SABRE HAS A 30-DAY RETURN POLICY. RETURN PACKAGES MUST BE POSTMARKED NO LATER THAN 30 DAYS FROM DATE OF ORIGINAL PURCHASE. ALL ITEMS MUST HAVE ORIGINAL TAGS ATTACHED AND MUST BE UNWORN. WE RESERVE THE RIGHT TO REFUSE RETURNS SHIPPING AFTER THE 30-DAY GRACE PERIOD HAS EXPIRED OR IF ITEMS ARE NOT IN THE SAME CONDITION AS YOU RECEIVED THEM IN.